Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

The Patient Advocate is a liaison between you and the clinic. The Patient Advocate is your and your family's representative to help resolve problems or concerns with your continuity of medical care. Because your Patient Advocate has access to many resources she/he can provide assistance and guidance through difficult times and have the solution to best benefit you.

Kirk invites anyone who needs assistance with special problems or concerns to contact the Patient Advocate. The Patient Advocate is knowledgeable in many areas and will coordinate with all areas to expedite your medical care.

Email the Patient Advocate or call 301-677-8836, Monday through Friday, 7:30 a.m. to 4:30 p.m.

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.