Pharmacy

We fill new prescriptions and refills at no cost for Basic Core Formulary as well as many maintenance drugs on the Uniform Formulary for eligible beneficiaries.  Eligible beneficiaries include: 

• Active duty service members
• Active duty family members 
• TRICARE Retirees and their family members not enrolled in the Johns Hopkins Family Plan.

All new and renewed prescriptions MUST be activated by the patient or representative, to include prescriptions from military healthcare providers.  Prescriptions are NOT automatically filled when received.
Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• You can activate the prescription(s) on site and wait, or
• You can come back later to pick them up.
• You can use Q-Anywhere by texting “Get in line” to 833-224-5456 and follow the prompts to have your prescriptions filled. The pharmacy will text back when your medications are ready for pick up.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, or
• You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.

We do NOT accept phone-in prescriptions.

To submit an electronic prescription:

Ask your provider to select the:

• Pharmacy name: DOD Aberdeen ePhcy
• NCPDP/NPI number: 2138370 / 1417369299

If you hand-carry a written prescription:

Check in at the kiosk. Follow on-screen prompts to check in.
Please be advised that handwritten prescriptions may incur a longer wait time.

Activating New Prescriptions

There are multiple ways to activate your prescription. Prescriptions may be activated on site by checking in at the kiosk, by phone or using Q-Anywhere.

Option 1: Fastest and Preferred

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• Text “Get in line” to 833-224-5456 and follow the prompts, or
• Visit https://cxmlink.com/DHAMTF4311 and follow the prompts, or
• Scan the QR code. Follow the prompts on your mobile device.

Option 2: In Person

Go to the main Pharmacy lobby. Then, you’ll check in at the kiosk.

• Follow on-screen prompts to check in.
• To get text updates, you’ll need to enter your cell phone number.

Option 3: Call the Pharmacy

• Call 410-278-1936 to activate your prescription. If staff does not answer, please leave a message with all pertinent information.
• Processing times may vary based on pharmacy staffing and resources.

Requesting Prescription Refills

We have three ways to refill your prescriptions:

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
• You’ll be given a date and time when your refill(s) will be ready to pick up.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone

• Call our pharmacy refill line at 800-377-1723.
• Follow the prompts to select where you want to pick up your refills.  The automated line will tell you when your prescriptions will be ready for pick up

Option 3: In Person

Take a ticket from the kiosk and wait to be called to the window  Staff will enter the refill request into the computer. Processing time for refills is the second  business day after 11 a.m.  We do not process same day refills.

Please note, the pharmacy does NOT text or call when refills are ready for pickup.

Picking Up Your Prescriptions

You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

ScriptCenter

When in need of refills, save time and skip the line in the main pharmacy by using the ScriptCenter lockers located inside the Aberdeen Proving Ground Post Exchange.  Enrollment is required prior to first pick up. Choose Kirk ScriptCenter as your pickup location when calling the refill line or requesting refills.  The operating hours of the PX are Monday through Friday, 8 a.m. to 6 p.m., closed Saturday and Sunday.

Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and/or certain controlled substance prescriptions.

Main Pharmacy

Kirk main Pharmacy is open Monday through Friday from 7:30 a.m. to 4:30 p.m.  We are closed on weekends and federal holidays.  The last ticket issued from the kiosk is 4 p.m.  The Pharmacy processes prescriptions from providers until 4 p.m. Anything requested after that time will be ready for pickup the next business day.

**For upcoming closures for holidays and training, please visit our Facebook page or call the clinic at 410-278-5475**

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.

If you want to dispose of unwanted or unneeded drugs:

• Drop them in the secure bin located in the main pharmacy lobby.

Several exclusions apply. This includes:

• syringes
• needles
• liquids greater than 4 ounces

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.

Frequently Asked Questions

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered  prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

**Please note, not all medications that require a Medical Necessity form may be stocked at your local Military Treatment Facility**

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy?

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.

A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.

A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.  In essence, it is a NEW prescription for the same medication and will require activation.

What if I need a Basic Core Formulary or non-stocked medication?

If you’re prescribed a Basic Core Formulary or non-stocked medication, there are extra steps for your provider to complete, such as a Prior Authorization. Basic Core Formulary are typically non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery. TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.